FAQ

Product

• I purchased from a third party, is my Alpha jacket authentic?
• What is Battlewash?
• Do your products have a satisfaction guarantee?
• Will I be able to fit a liner under my jacket?
• What is the difference between the MA-1 (Heritage) and the MA-1 Slim Fit?
• Do you sell or offer spare parts?

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Discounts

• I forgot to enter my discount code at checkout, what do I do?
• Can I apply this discount/sale/promotion to a past order?
• Why isn’t my discount code working?
• Do you offer a first responder or medical discount?
• Do you offer a U.S. military discount?
• Do you offer a student discount?

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Payment

• Do you price match?
• Do you sell gift cards?
• What payment options does Alpha Industries offer?

Shipping

• Why don’t you ship to my country?
• How much will it cost to ship my order?
• How can I track my order?
• When will my order ship?

Order Issues

• I received a damaged item, what do I do?
• My package was lost, what do I do?
• Can I cancel my order?
• Can I make changes to my order?
• Why can't I checkout?

Returns and Exchanges

• Why wasn’t I refunded the full amount?
• Where is my refund?
• How do I do an exchange?
• How do I return my order?
• Can I return a sale item?
• What is your return policy?

General Knowledge

• Who do I reach out to for wholesale opportunities?
• Who do I reach out to for marketing/promotional opportunities?
• What stores carry your products?
• When will this item be restocked?
• Can you mail me a catalog?

Operation RE:SUPPLY

• What are Operation RE:SUPPLY conditions?
• What is the return policy for Operation RE:SUPPLY items?
• What is the authentication process?
• What is "upcycled"?
• What is the definition of "deadstock"?
• What is the definition of "vintage"?

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Pre-Orders

• What if I order in-stock items in addition to my pre-order items?
• When will I be charged for my pre-order?